Slack is how we stay in sync with a client's team day to day: quick questions, shared channels and integrations with the tools we're actually using, instead of waiting for the next scheduled call.
The same three-phase process we use for everything we build: consult, build, run. Slack changes what happens inside each phase, not the structure.
Set up around the project, not a company-wide free-for-all.
GitHub, monitoring and project management notifications land where the team is already looking.
Async by default, with clear expectations on response times instead of constant interruptions.
A tool is only as good as the discipline around it. Here is what "we use Slack" actually means on an engagement.
With the client's team, for day-to-day project communication.
GitHub and monitoring alerts surface automatically, not buried in email.
Respecting time zones across a distributed team.
Decisions don't get lost the way they do in an email thread.
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